A new look at factors influencing total quality managment failure: Work process control or workforce control?

in Social Sciences Citation Index(SSCI), 社會科學引用文獻索引資料庫(SSCI)
標題A new look at factors influencing total quality managment failure: Work process control or workforce control?
出版類型SSCI(Social Sciences Citation Index)
出版年度2008
AuthorsSoltani E., S.
開始頁125
頁數17
出版日期2008 / 12
其他編號0000
中文摘要

By drawing on multi-case data, there is some evidence to suggest that total quality management (TQM) effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non-managerial employees, with which they could reduce variability or achieve uniformity; rather, they were regarded as a weapon used by their managers against them.

期刊名稱New Technology, Work and Employment
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